Terms and Conditions
Last updated: 26 October 2026
1. Introduction
These Terms and Conditions (“Terms”) govern access to and use of the website neximmvisa.com (the “Website”) and the services offered by Neximm Immigration Pvt. Ltd. (“Neximm,” “we,” “us,” or “our”). By accessing or using the Website or availing of our services, you (“User,” “Client,” or “you”) agree to be bound by these Terms in their entirety.
2. What We Do
Neximm Immigration Pvt. Ltd. is a study abroad and immigration consultancy firm headquartered in Dehradun, Uttarakhand, India, and is a Regulated Canadian Immigration Consultant (“RCIC”) licensed to provide immigration advisory services in respect of Canada. We offer the following services, among others:
- Counselling services and assistance with course and institution selection
- Preparation and review of Statements of Purpose (“SOP”) and Letters of Recommendation (“LOR”)
- Visa application processing and submission support
- IELTS examination coaching and preparation
- Preparation of visa documentation and interview readiness support
- Guidance regarding scholarship opportunities
- Assistance in securing accommodation
- Pre-departure orientation
- Post-arrival support services
3. Who Can Use Our Services
Our services are available to students and applicants seeking guidance and assistance with studying abroad, immigration, and related visa services. Users must provide accurate, complete, and up-to-date information throughout the service process. If a User is a minor, consent from a parent or legal guardian must be obtained before any services commence.
4. User Obligations
The Client must provide true, accurate, complete, and up-to-date information and documentation to Neximm and promptly notify Neximm of any errors, omissions, or material changes. If fraudulent, forged, or materially misleading information or documentation is identified, Neximm may suspend or terminate the engagement in accordance with the applicable service agreement, applicable law, and relevant professional or regulatory requirements.
The Client is responsible for meeting deadlines set by universities, educational institutions, embassies, consulates, and immigration authorities, and for providing the required information and documents on time. Neximm shall not be responsible for delays or adverse outcomes arising from the Client’s inaccurate or incomplete information, late submissions, or failure to meet applicable deadlines, to the extent permitted by law.
5. Fees and Payment
Neximm will inform Clients of the applicable service fees, professional fees, estimated disbursements, taxes and payment terms before commencing the relevant services. Fees charged by an authorized Regulated Canadian Immigration Consultant (RCIC) for Canadian immigration and citizenship services must be fair and reasonable and comply with applicable CICC requirements.
Clients must make payments through the authorized payment methods communicated by Neximm. Advance payments received for regulated immigration or citizenship consulting services will be managed in accordance with applicable CICC requirements, including rules relating to client accounts, billing and receipts.
Any additional charges or expenses beyond the agreed fees or estimates will be communicated to the Client, and written approval will be obtained where required. IRCC application fees, institutional charges and other third-party expenses will be identified separately, wherever applicable.
6. Refunds
Refund eligibility will depend on the services agreed upon, the work completed, any disbursements incurred, and the terms of the applicable written service agreement. Refunds will be handled in accordance with applicable laws, contractual obligations, and CICC requirements, where applicable.
Fees for services already provided are generally not refundable solely because a visa or immigration application is refused or the outcome is unfavorable. However, any advance payments relating to services not yet provided, or funds held in trust that exceed the amount properly invoiced, will be accounted for and refunded in accordance with the applicable agreement and regulatory requirements.
Where required under the CICC Code of Professional Conduct, the RCIC consultant will complete the final accounting, issue the final invoice, and refund any excess funds held in trust within 30 days of the completion or termination of the service agreement. As each case may involve different circumstances and processing requirements, the actual timing of a refund may vary. The 30-day period should not be interpreted as a guaranteed timeframe for all refund requests, but the applicable CICC regulatory deadlines will be followed.
Refund requests may be submitted through Neximm’s official communication channels. The applicable written service agreement will explain the refund policy and the circumstances in which refunds may be available.
Note: The refund terms applicable to each engagement will be outlined in the relevant written service agreement. These Terms and Conditions do not replace that agreement or override mandatory legal or CICC regulatory requirements.
7. No Guarantee of Outcome
Neximm shall guide and support the applicants in every aspect of the procedure but cannot and does not guarantee any visa, admission offer or any other favorable result (as it is entirely within the discretion of the relevant university, embassy or immigration authority). Neximm will not be liable for any rejection, delay or adverse action based on decisions made by such third parties or policy changes.
8. Third-Party Service Providers
Neximm may use third-party platforms, software, portals, and services to support its operations and provide services to Clients, including communication, appointment scheduling, document management, data storage, and payment processing.
These third-party services may process, store, or transmit Client information in accordance with their respective terms, conditions, and privacy policies. While Neximm takes reasonable steps to select appropriate service providers, it does not control their independent operations, security practices, availability, or policies. Neximm shall not be liable for disruptions, errors, or acts or omissions attributable to such providers, except where liability cannot be excluded under applicable law.
Clients who access or use third-party platforms or services are subject to the applicable terms and conditions of those providers. Clients are encouraged to review the relevant terms and privacy policies to understand how their information is handled.
9. Intellectual Property
Unless otherwise stated, the text, graphics, website content, and branding displayed on this Website are owned by or licensed to Neximm Immigration Pvt. Ltd. and are protected under applicable intellectual property laws. These materials may not be copied, reproduced, modified, or distributed without prior written permission, except as permitted by law.
The RCIC insignia, CICC logo, and related College of Immigration and Citizenship Consultants (CICC) marks are the property of their respective rights holders and are not owned by Neximm Immigration Pvt. Ltd. Their use, where authorized, is subject to applicable CICC guidelines, regulations, and usage requirements and must not imply endorsement beyond what is expressly permitted.
10. Limitation of Liability
In no event shall Neximm be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of income or loss of opportunity, arising out of or in connection with its services. Where liability is established, Neximm’s aggregate liability shall be limited to the amount paid by the Client for the specific service giving rise to such liability.
11. Privacy
The collection, use, and handling of Client data is governed by our Privacy Policy, which forms an integral part of these Terms. Neximm collects only such information as is necessary for the delivery of its services and does not sell or trade Client information to third parties.
12. Amendments to These Terms
Neximm reserves the right to amend or update these Terms at any time, at its sole discretion, to reflect changes in its services or applicable law. Continued use of the Website or services following any such amendment shall constitute acceptance of the revised Terms. Users are advised to review this page periodically.
13. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with applicable laws. Any disputes arising out of or in connection with these Terms shall be resolved by the competent courts or dispute resolution bodies having jurisdiction under applicable law. Where applicable, mandatory consumer protection laws and the legal rights of users in their respective jurisdictions shall remain unaffected.
14. Get in Touch
If you have any questions or require clarification regarding these Terms and Conditions, please contact us at:
- Email: connect@neximmvisa.com