Privacy Policy
At Neximm Immigration Pvt. Ltd. (“Neximm”, “we”, “us”, “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data in compliance with applicable privacy laws, including Canada’s PIPEDA and India’s Digital Personal Data Protection Act, 2023 (DPDP Act).
By using our website, contacting us, or engaging our immigration and recruitment services, you consent to the practices described in this Policy, to the extent required by applicable law.
Who We Are and Scope
This Policy applies to personal data processed by Neximm in connection with:
- Immigration, visa, and recruitment advisory services.
- Operation of our websites and online forms.
- Email, phone, messaging, or in-person communications.
For PIPEDA purposes, Neximm acts as an organization that collects, uses, and discloses personal information in the course of commercial activities.
For DPDP purposes, Neximm is a Data Fiduciary determining the purposes and means of processing digital personal data.
Information We Collect
We may collect the following categories of personal data:
- Identification and contact details (name, email address, phone number, postal address, country of residence).
- Immigration and travel information (passport details, visa history, marital status, family information where required).
- Education and employment details (qualifications, work experience, job title, resumes/CVs, professional memberships).
- Financial or supporting information where required for applications (proof of funds, employment letters, tax records, etc.).
- Website and technical data (IP address, browser type, device identifiers, pages visited, interaction logs, cookies or similar technologies).
We collect personal data directly from you, from your authorized representatives, and, where necessary, from third parties such as employers, educational institutions, or government authorities, in line with applicable law.
Legal Basis and Purposes of Processing
We collect and process your personal data only for purposes that a reasonable person would consider appropriate in the circumstances and as permitted by applicable law.
We use your information to:
- Assess eligibility and provide immigration, visa, and recruitment advice.
- Prepare, submit, and manage applications with government authorities in Canada, India, and other jurisdictions.
- Communicate with you regarding your file, updates, outcomes, and appointments.
- Verify identity, credentials, and supporting documents where required.
- Maintain records for compliance, quality control, audits, and dispute resolution.
- Improve our website, services, and client experience (including analytics and security monitoring).
- Send service-related notices, legal updates, or marketing communications where you have provided consent or where permitted by law.
We will not use your personal data for purposes other than those identified above, unless we obtain your consent or are permitted/required by law to do so.
Consent and Your Choices
We obtain your meaningful consent before collecting, using, or disclosing your personal information, except where consent is not required under PIPEDA or the DPDP Act (for example, legal obligations, fraud prevention, or certain government requests).
- Under PIPEDA, consent must be informed, and you must understand what information is being collected, the purposes of collection, and any third-party disclosures.
- Under the DPDP Act, consent must be free, specific, informed, unconditional, and unambiguous, given through a clear affirmative action.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to continue providing certain services or processing ongoing applications.
Sharing and International Transfers
We do not sell or rent your personal information to third parties for marketing purposes.
We may share your information, only as necessary, with:
- Government departments, visa offices, and regulatory authorities for the purpose of filing and managing your applications.
- Educational institutions, employers, and professional bodies for verification, reference checks, or related processes.
- Trusted service providers (e.g., IT hosting, document management, translation, couriers, professional advisers) who are bound by confidentiality and data protection obligations.
- Courts, tribunals, regulators, or law enforcement agencies where required by law, regulation, or legal process.
Given the nature of immigration services, your data may be transferred across borders (for example, between India, Canada, and other destination countries). We will take appropriate measures to ensure that such transfers comply with applicable legal requirements and that an equivalent level of protection is maintained.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes described in this Policy.
- Meet legal, regulatory, tax, and professional obligations in the relevant jurisdictions.
- Resolve disputes and enforce agreements.
Once data is no longer required, we will delete, anonymize, or securely destroy it, subject to record-keeping requirements in immigration and professional regulations.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or misuse. These measures may include:
- Access controls and role-based permissions.
- Encryption and secure storage solutions where appropriate.
- Regular backups, security monitoring, and incident-response procedures.
- Staff training and confidentiality undertakings.
While we strive to maintain strong security standards, no system is entirely risk-free. You are encouraged to use secure methods when sharing sensitive information with us.
Your Rights (Canada – PIPEDA)
If PIPEDA applies to you, you have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Obtain information about how we have used and disclosed your personal data.
We will respond to access requests within the time frames required by PIPEDA and may request reasonable verification of identity before providing access.
Your Rights (India – DPDP Act)
If the DPDP Act, 2023 applies to you as a Data Principal, you have the right to:
- Obtain a summary of personal data being processed and the purposes for which it is processed.
- Seek correction and completion of inaccurate or incomplete personal data.
- Request erasure of personal data when it is no longer necessary for the purpose for which it was processed, subject to legal obligations.
- Register grievances with our designated contact and, if unresolved, approach the relevant Data Protection Board or authority.
You also have the right to withdraw consent using mechanisms that are as easy as the method by which consent was given.
Children’s Information
We do not knowingly provide immigration or recruitment services directly to children without the involvement of a parent or legal guardian. Where required, we obtain consent from a parent or guardian and apply heightened protection for minors’ personal data in line with applicable guidance.
Accountability and Contact Details
We designate a Privacy Officer / Grievance Officer who is accountable for our compliance with PIPEDA and the DPDP Act and for responding to privacy-related inquiries.
If you have questions, wish to exercise your rights, or want to make a complaint about our handling of personal information, please contact:
Neximm Immigration Pvt. Ltd.
Attn: Privacy Officer / Grievance Officer
Email: info@neximmvisa.com
Phone: +91-90569 99123
Website: neximmvisa.com
Address: 2nd Floor, 152/2, 1 &, Rajpur Rd, opp. Scholar’s Home, Jakhan, Dehradun, Uttarakhand 248009.
We will investigate and respond to complaints in a timely manner and in accordance with applicable laws.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, guidance, or our practices. Updated versions will be posted on our website with a revised “Effective Date”, and where required by law, we will notify you and/or seek renewed consent.